Yodel lies and incompetence

I recently bought some PC components from Ebuyer and they were shipped to me by Yodel. Not recently, but I've used Ebuyer numerous times in the past and had good service from them. I've never used Yodel before, and now when I shop online I'm minded to ask if they're going to be involved. Yodel go beyond poor service, and into the realm of deceit. I can handle poor service, but I can't handle companies that actively lie and mislead you.

Here's one of my parcels' journey with Yodel:

For reference I placed an order with Ebuyer on the 3rd, a Monday, without expedited shipping, and expected to receive it the following Monday, the 10th.

According to Yodel the parcel arrived with them on Sunday the 9th, and went out for delivery on the 10th. I had a SMS from Ebuyer on the morning of the 10th confirming the delivery slot between 3pm and 5pm. Around the middle of the afternoon I used Yodel's website to track the parcel, and saw that the vehicle had 65 deliveries to make, but was in the Telford area and my delivery was the 55th of the day. So far so good. But not for long.

A couple of minutes before 5pm I checked the Yodel website again, and saw that the vehicle was in Broseley and had 2 more deliveries before mine. At this point I'm still hopeful of receiving the parcel on the 10th. But when I checked again just after 5pm the website informed me that the driver had called at the house, I hadn't been in to provide a signature, and a card had been left to inform me. All 3 of those are lies.

I was furious as I had taken time out of my day to wait for the delivery man, and this was the 2nd of 5 Yodel deliveries in a week which had not arrived. Additionally I was going to away from the next day until the end of the week. So I went back online around 5.30pm and re-arranged the delivery for the 17th, the following Monday.

You can see from the image above that despite re-arranging the delivery date Yodel loaded the parcel onto a vehicle the next morning, Tuesday the 11th. Then at 9.21am the delivery date re-arrangement must have been processed by a human, and I received email confirmation that the parcel was going to be delivered on the 17th. Despite this later that day, the 11th, there's a note that the delivery slot has been changed to between 5.32pm and 7.32pm! Why this couldn't have been done the day before?

The following day, the Wednesday, and also on the Friday, there's a note to arrange to collect my parcel from the Yodel depot. I believe my nearest depot is in Willenhall, a mere 55 mile and 90 minute round trip from Ironbridge. Again, this is despite having had confirmation that my delivery has been re-arranged for the next Monday.

Finally on the 17th Yodel found me, and my parcel arrived!


I mentioned above that this was the 2nd Yodel delivery they had messed up. The other parcel has disappeared into Yodel, never to be seen again.

I'm still trying to get a replacement order out of Ebuyer, although when I checked Yodel's website again they're now claiming that they returned the parcel to Ebuyer before Ebuyer informed me that they'd lost it. Given my recent experience with Yodel, I'll take that with a pinch of salt.

It appears I'm not the only person having this experience with Yodel:

https://uk.trustpilot.com/review/yodel.com

Key fob battery change

Recently the car started to complain that the battery in the keyfob was "low", so it was time to find out how the car and keyfob work together.

Our 2015 Outlander has "keyless" operation, meaning you don't have to insert the key into a lock to operate the car. However if the battery in the keyfob does go completely flat then the car can still be used, via the physical key stored in the keyfob.

Flip the keyfob over onto the side with the Mitsubishi logo.

Slide the releasing mechanism, just above the logo, and slide the key out of the keyfob.

You can use the physical key to unlock the driver's door, then put the key back into the keyfob, and place the keyfob into the slot in the central console, just to the right of the cigarette lighter socket. You can then operate the car as per normal. I'm going to infer that the slot has an RFID reader built into it, and the keyfob has a passive RFID tag, with the code required for the car's immobiliser to allow the car to be used.

Keyless operation is far more convenient, and changing the battery in the keyfob is very quick. At the end of the keyfob where the physical key is located there is a notch in the plastic. Using a screwdriver you can pop the two halves of the keyfob case apart.

The top case of the keyfob, with the buttons, has a CR2032 "coin cell" battery in a holder. The C of CR2032 indicates that the battery is 3V lithium, the R indicates that it is round, 20 is the diameter in millimetres, and 32 indicates a thickness of 3.2mm.

If you can't get hold of a CR2032 you can substitute a BR2032 battery instead. BR2032 are also 3V lithium batteries, but use a different material for the positive electrode. CR2032 are better at delivering the short bursts of current needed for keyfob operation than the BR2032, whereas BR2032 batteries are better for supplying a constant current, as you might find in the real-time clock of a computer. However in a pinch a BR2032 will work in a keyfob.

The old battery can be lifted out.

And a new battery fitted with the positive side,  indicated by a "+", upwards. Try to not touch both the positive and negative sides of the new battery while you're fitting it, as you'll discharge the new battery if you do.

Simply snap the two halves of the case back together, slide the key back into the keyfob, and you're good to go for another few years.

700MHz clearance

Today there were a couple of momentary outages of our fibre broadband internet connection. We're not sure whether the BT Infinity service was at fault, or whether the Draytek Vigor 2860 router just had a senior moment.

Co-incidentally when we turned the TV on later in the day there were none of the terrestrial channels available. Streaming channels and satellite were still working, but nothing from the transmitter in the Gorge.

I checked the BBC's reception service which reported the transmitter was working fine.

But following the link it appears the transmitter had been through some maintenance earlier in the day. Exactly what maintenance is left to the reader's imagination.

After a quick check with an alternative aerial, the only thing left to do was re-tune the BT TV box. Sure enough, the maintenance activity has changed the frequencies that the channel multiplexes were transmitted on.

Delving a little deeper into the need to update the transmitter, it is due to a process called the "700MHz clearance". According to OFCOM: "In November 2014 we decided to make valuable spectrum in the 700MHz band available for mobile data as soon as practicably possible." As terrestrial TV is broadcast between 474MHz and 786MHz, this means that some of the spectrum currently used for TV is being reallocated for mobile data. Note that the Digital Switch Over (DSO) from terrestrial analogue to terrestrial digital TV was only completed in 2012.

So Digital UK, the body behind terrestrial TV in the UK, have come up with a plan to overhaul the multiplexes and frequencies that each transmitter broadcasts, with a view to freeing up the 700MHz band by the end of 2020.

"Following a decision by Ofcom, spectrum in the 700MHz UHF band currently used for digital terrestrial television (DTT) is being reallocated for the development of future mobile services. Some DTT multiplexes will be moving to new broadcast frequencies as a result of this change. Engineering work for the 700MHz Clearance Programme will take place at transmitters across the UK between 2017 - 2020. Freeview viewers (and those with other services that use Freeview channels, such as YouView) will need to retune their TV equipment when changes take place in their area."

Today was the day that the Ironbridge transmitter was scheduled in the clearance programme. Digital UK considers the Ironbridge transmitter to be a part of the Sutton Coldfield transmitter group, rather than The Wrekin group. On page 11 of their January 2018 update for the Central area are the details of the Ironbridge transmitter changes:

RF channel 49 is right on the 700MHz upper limit, and channel 58 finishes at over 770MHz, so all of the previous multiplexes were being transmitted in the band that OFCOM wants to clear. Our current aerial is a Wolsey/Triax HG5 yagi, which is good for receiving channels 21 to 60 (T group), up to the previous 800MHz upper limit on TV transmissions. At the end of the 700MHz clearance in 2020 this aerial is going to be picking up mobile data transmissions as well as terrestrial TV, so will need to changed to one that only picks up channels 21 to 48 (K group).

Additionally we have a Triax TFMV 22W masthead triplexer and amplifier that works up to 862MHz. In theory if the aerial isn't supplying it any signal above 700MHz, then the fact that it can amplify signals up to 862MHz isn't an issue. But no aerial has a perfect frequency response, so it might be worth changing the TFMV for an amplifier with a 700MHz maximum frequency, or put an inline filter between the aerial and the amplifier.

Strangely Digital UK's coverage checker reports that the previous aerial group was K (21 to 48), not CD (48 to 68).

This is incorrect, as a K group aerial is limited to channel 48, and therefore could not pick up the D3&4 multiplex previously being transmitted on channel 58. It also states that the aerial polarisation was, and will be, vertical, whereas the current aerial is definitely horizontal. I think I'll take what it says with a pinch of salt.

Router setup summary

Over time we've enabled and disabled various functionality on our internet router (a DrayTek Vigor 2860ac running firmware 3.8.6_BT), so here's a summary of what's what and why:

WANs

We have BT Infinity 1 FTTC as our primary WAN connection, with a cellular modem on the EE 4G network set up as a failover connection.

The setup for BT Infinity requires little configuration. Leave the DSL mode as Auto and Modem Code as Default. Set the Active Mode to Always On, and check the Load Balance box. For BT Infinity you should enable the VLAN tags in the VDSL2 Service cell in the table. Set the Tag Value to 101, and the Priority to 0.

The setup for the cellular modem is focused on the failover mode. Set Active Model to Failover, uncheck the Load Balance box, and set the failover on WAN Failure. Set the Active When option to Any, and ensure that at least WAN1 is checked.

Internet access via the WAN connections requires BT Infinity to be set up as PPPoE/PPPoA, and the cellular modem to be set up in DHCP mode.

Internet Access configuration for BT Infinity is minimal, just set the Username to bthomehub@btbroadband.com and the MTU to 1492.

Internet access via the cellular modem is also straightforward. We're using the EE network, so just set the APN Name to everywhere.

LAN

We have the router set up with IPv6 disabled, and located at IPv4 address 192.168.1.1. We're only using the 192.168.1.x address space, so the subnet mask is set to 255.255.255.0. The router hosts a DHCP server, but we manually allocate addresses 192.168.1.2 through to 192.168.1.149. The DHCP server leases addresses for 1 day (86400 seconds), and periodically clears the leases for inactive devices. The DNS servers are not specified, so the ones allocated by the active WAN connection are used.

Manually allocated IP addresses are bound to device MAC addresses. We do not use strict binding, i.e. if the device's MAC address isn't in the list then it is not allowed to use the network, as it would be a pain to have to register friends and family's devices every time they visited or changed.

WiFi

WiFi connectivity is provided by the router, as well as two additional access points. A single SSID is used at all three transceivers, on both 2.4GHz and 5GHz bands. Additionally two more SSIDs are used, but hidden, one each on each band, for devices that struggle with the single common SSID.

To minimise the possibility of interference the router is on Channel 1, whilst the two other access points are on Channel 11 (to enable the WDS bridge), and all access points are set up in Mixed Mode with 20MHz channels.

Each SSID is secured using a Pre-Shared Key (PSK) exchanged with WPA2 only.

The extension of WPA2 called WiFi Protected Setup (WPS) is disabled due to known vulnerabilities.

In order to promote the use of the 5GHz band, to maximise the bandwidth available for the WDS wireless link from the house to the workshop, Band Steering is enabled. When the access points detect a device trying to simultaneously connect to the common SSID on both 2.4GHz and 5GHz bands, the device will be deliberately stopped from joining 2.4GHz for 15 seconds. By which time the device should have connected to the 5GHz band.

The setup for the 5GHz band is similar to the 2.4GHz band.

As the 20MHz channels in the 5GHZ band do not overlap with each other, the router uses Channel 36, whilst the other access points use Channels 40 and 44. These are in the A-Lower (5150-5250GHz) band, so Dynamic Frequency Selection (DFS) and Transmission Power Control (TPC) do not apply.

Security on the 5GHz band is setup the same as the 2.4GHz band, and WPS is also disabled on the 5GHz band.

Hardware Acceleration

We do not use hardware acceleration, so that all traffic passes through the Data Flow Monitor and Traffic Graphs.

UPnP

Universal Plug and Play (UPnP) is disabled, as it is insecure by design and enables devices on the LAN to open up ports in the Firewall in order to communicate with external servers.

IGMP

The BT TV YouView PVR uses a combination of the terrestrial aerial to receive FreeView channels and IPTV to stream the other channels via Infinity. This means the PVR needs to be able to join IP Multicast groups, so the IGMP proxy must be enabled. Additionally to avoid swamping the WiFi with multicast packets IGMP Snooping and IGMP Fast Leave should be enabled.

Dynamic DNS

The router is dynamically assigned an IP address for the WAN interface, so in order to enable VPN access to the LAN via the router there are 2 dynamic DNS entries maintained. Every 1 day (1440 minutes) the router reconfirms the WAN IP address with the dynamic DNS service.

These are provided by the free service No-IP.com, and are set up with a Domain Name, Login and Password provided by No-IP.com.

VPN

The router runs a VPN server so that we can connect remotely to the home network via smartphone or laptop in order to access the security cameras, or geo-locked services such as the BBC iPlayer when travelling abroad. We use the Draytek Smart VPN Client, which has clients for the two OS that we use: Android and Windows.

First we will enable VPN via an SSL Tunnel.

Then add a Remote Access user account, with access via the SSL Tunnel enabled, and a 5 minute timeout.

If you create more than one Remote Access user account, you can individually activate and deactivate them.

When the user connects remotely this is indicated with green text, rather than red text.

More detailed stats on the connection are also available.

On a Windows PC you need to install the Smart VPN Client, and then Insert a new Profile for the router that uses the SSL Tunnel and supplies the same credentials as the Remote Access user account.

Once connected Windows sees a new virtual network connection called DraySSLTunnel.

On an Android phone the Smart VPN Client is available through the Google Play App Store, and once installed is available either via the app matrix or via the VPN Settings.

As per the Windows setup, first create a Profile using the + symbol at the bottom of the screen.

 

Then pressing on the Profile connects and disconnects the phone to the router via the SSL Tunnel.