I recently bought some PC components from Ebuyer and they were shipped to me by Yodel. Not recently, but I've used Ebuyer numerous times in the past and had good service from them. I've never used Yodel before, and now when I shop online I'm minded to ask if they're going to be involved. Yodel go beyond poor service, and into the realm of deceit. I can handle poor service, but I can't handle companies that actively lie and mislead you.
Here's one of my parcels' journey with Yodel:
For reference I placed an order with Ebuyer on the 3rd, a Monday, without expedited shipping, and expected to receive it the following Monday, the 10th.
According to Yodel the parcel arrived with them on Sunday the 9th, and went out for delivery on the 10th. I had a SMS from Ebuyer on the morning of the 10th confirming the delivery slot between 3pm and 5pm. Around the middle of the afternoon I used Yodel's website to track the parcel, and saw that the vehicle had 65 deliveries to make, but was in the Telford area and my delivery was the 55th of the day. So far so good. But not for long.
A couple of minutes before 5pm I checked the Yodel website again, and saw that the vehicle was in Broseley and had 2 more deliveries before mine. At this point I'm still hopeful of receiving the parcel on the 10th. But when I checked again just after 5pm the website informed me that the driver had called at the house, I hadn't been in to provide a signature, and a card had been left to inform me. All 3 of those are lies.
I was furious as I had taken time out of my day to wait for the delivery man, and this was the 2nd of 5 Yodel deliveries in a week which had not arrived. Additionally I was going to away from the next day until the end of the week. So I went back online around 5.30pm and re-arranged the delivery for the 17th, the following Monday.
You can see from the image above that despite re-arranging the delivery date Yodel loaded the parcel onto a vehicle the next morning, Tuesday the 11th. Then at 9.21am the delivery date re-arrangement must have been processed by a human, and I received email confirmation that the parcel was going to be delivered on the 17th. Despite this later that day, the 11th, there's a note that the delivery slot has been changed to between 5.32pm and 7.32pm! Why this couldn't have been done the day before?
The following day, the Wednesday, and also on the Friday, there's a note to arrange to collect my parcel from the Yodel depot. I believe my nearest depot is in Willenhall, a mere 55 mile and 90 minute round trip from Ironbridge. Again, this is despite having had confirmation that my delivery has been re-arranged for the next Monday.
Finally on the 17th Yodel found me, and my parcel arrived!
I mentioned above that this was the 2nd Yodel delivery they had messed up. The other parcel has disappeared into Yodel, never to be seen again.
Here's one of my parcels' journey with Yodel:
For reference I placed an order with Ebuyer on the 3rd, a Monday, without expedited shipping, and expected to receive it the following Monday, the 10th.
According to Yodel the parcel arrived with them on Sunday the 9th, and went out for delivery on the 10th. I had a SMS from Ebuyer on the morning of the 10th confirming the delivery slot between 3pm and 5pm. Around the middle of the afternoon I used Yodel's website to track the parcel, and saw that the vehicle had 65 deliveries to make, but was in the Telford area and my delivery was the 55th of the day. So far so good. But not for long.
A couple of minutes before 5pm I checked the Yodel website again, and saw that the vehicle was in Broseley and had 2 more deliveries before mine. At this point I'm still hopeful of receiving the parcel on the 10th. But when I checked again just after 5pm the website informed me that the driver had called at the house, I hadn't been in to provide a signature, and a card had been left to inform me. All 3 of those are lies.
I was furious as I had taken time out of my day to wait for the delivery man, and this was the 2nd of 5 Yodel deliveries in a week which had not arrived. Additionally I was going to away from the next day until the end of the week. So I went back online around 5.30pm and re-arranged the delivery for the 17th, the following Monday.
You can see from the image above that despite re-arranging the delivery date Yodel loaded the parcel onto a vehicle the next morning, Tuesday the 11th. Then at 9.21am the delivery date re-arrangement must have been processed by a human, and I received email confirmation that the parcel was going to be delivered on the 17th. Despite this later that day, the 11th, there's a note that the delivery slot has been changed to between 5.32pm and 7.32pm! Why this couldn't have been done the day before?
The following day, the Wednesday, and also on the Friday, there's a note to arrange to collect my parcel from the Yodel depot. I believe my nearest depot is in Willenhall, a mere 55 mile and 90 minute round trip from Ironbridge. Again, this is despite having had confirmation that my delivery has been re-arranged for the next Monday.
Finally on the 17th Yodel found me, and my parcel arrived!
I mentioned above that this was the 2nd Yodel delivery they had messed up. The other parcel has disappeared into Yodel, never to be seen again.
I'm still trying to get a replacement order out of Ebuyer, although when I checked Yodel's website again they're now claiming that they returned the parcel to Ebuyer before Ebuyer informed me that they'd lost it. Given my recent experience with Yodel, I'll take that with a pinch of salt.
It appears I'm not the only person having this experience with Yodel:
